Frequently asked questions

For brands from 400 orders a month that sell to retailers, shops and consumers, or that supply spare parts and service. If you grow, we grow with you.

Food and drink, chilled or frozen products, large furniture, very heavy goods and dangerous goods.

You have one dedicated contact person with a name and mobile number, who replies within 4 working hours. We ship parcels and pallets from one stock, and we only take on new customers if we can serve them well, including during peak periods.

Dutch, French and English.

Gladly. A visit to the warehouse is the best way to see how we work.

On average 1 to 2 weeks, from the first introduction to the first shipped order.

Day 1–2: introduction, proposal and agreements recorded in a customer file. Day 3–5: setting up and testing the integrations. Then you deliver your stock and we book it in within 1 working day. You go live the day after, with daily follow-up during the first two weeks. After a month we review together what's going well and what needs to improve.

With your webshop, marketplaces and ERP, including Shopify, WooCommerce, Lightspeed and bol. With retailers we exchange messages via EDI.

No. Once integrated, orders from your webshop, marketplace or ERP come in automatically.

Yes. Many customers start with one channel and add retail as soon as they're listed.

We count your delivery and book it in within 1 working day. If the quantities don't match, you get a report with photos the same day.

Orders received before 18:00 ship the same working day.

Orders received after 18:00 ship the next working day.

In your customer portal you can see your stock, orders and returns. You get a daily shipping overview and a report every month. If something goes wrong, you hear it from us before your customer notices.

Yes. We build pallets to your retailer's requirements, with GS1 labels and a unique pallet number (SSCC), send an advance despatch advice via EDI and book the time slot at the distribution centre.

No. We handle the electronic messages with your retailer through our EDI partner.

From a few hundred to thousands of SKUs. We charge storage per location, so you don't pay for a full pallet per item.

Yes. Urgent orders for technicians go first, and orders before 18:00 ship the same working day.

Yes, for items where that's needed, such as swap units and warranty parts.

We report them every month, so you can decide what to keep, sell off or write off.

bpost, PostNL, DHL, DPD, GLS, FedEx and Colis Privé for parcels, and a regular pallet carrier for pallets. We choose together with you what fits.

We choose together with you what fits. After that we never change your carrier without your approval.

Yes, we ship to the whole of Europe, including the Netherlands and France.

We file the claim with the carrier and follow it up. You don't have to chase the carrier yourself.

You hear it from us before your customer notices, with the reason and the solution.

Every return is checked, registered and reported to you within 3 working days.

We fix a wrong item, a forgotten order or the wrong packaging at our own cost.

We work out together what went wrong. If the mistake was ours, we take responsibility in line with the agreements in your contract.

You pay for storage per location per month, per order and order line, per return and a one-off fee per integration. Extra work is charged per hour or per piece. Shipping is at our rates and listed separately on the invoice.

Booking in your stock, your dedicated contact person, the customer portal and monthly report, standard packaging material and following up carrier claims.

No. You get a fixed price list and a monthly invoice itemised per order. No surcharges that aren't in your quote.

Tell us what you ship and to whom. You'll have a price proposal within 3 working days.

No. Your contract can be cancelled monthly with 1 month notice, with no minimum term or exit fee.

You get your data straight away as an export. Your stock is ready for collection within 10 working days. You know the final invoice in advance.