How fulfilment works at Sendwit.

You sell, we do the rest: storing your stock, packing and shipping orders, and following up returns. Here you can read how you get started and what happens every day.

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Your first weeks

On average 1 to 2 weeks, from introduction to the first shipped order.

  1. 1

    Introduction

    Your products, channels and volumes. Then a proposal and agreements recorded in a customer file.

  2. 2

    Integrations

    We connect your webshop, marketplaces or ERP and test together.

  3. 3

    Stock in

    Your delivery is counted and booked in within 1 working day.

  4. 4

    Live

    Your first orders ship, with daily follow-up during the first two weeks.

  5. 5

    Review

    After a month we look together at what's going well and what needs to improve.

Every day, from shelf to customer

What happens to your stock and orders once you're live.

  • Receiving and booking in

    Your delivery is counted and booked in within 1 working day. If the quantities don't match, you get a report with photos the same day.

  • Storage

    Every item gets a fixed location: on a pallet, a shelf or in a bin.

  • Orders come in automatically

    Through the integration with your webshop, marketplace, ERP or retailer.

  • Picking and packing

    As a parcel, carton or pallet, with a packing slip or delivery note, exactly as your customer asks.

  • Shipping

    Orders before 18:00 ship the same working day.

  • Returns

    Every return is checked, registered and reported to you within 3 working days.

What you see

You don't need to call to know how your orders are doing.

  • Your stock, orders and returns in your portal
  • A shipping overview every day
  • A report every month
  • One dedicated contact person, who replies within 4 working hours
  • A heads-up from us if something goes wrong, before your customer notices

Frequently asked questions

How long does it take to get started?
On average 1 to 2 weeks, from introduction to the first shipped order.
What's the latest time I can send orders?
Orders before 18:00 ship the same working day.
Do I have to forward orders myself?
No. Once integrated, orders from your webshop, marketplace or ERP come in automatically.
Can I visit?
Gladly. A visit to the warehouse is the best way to see how we work.

Also read our commitments and delivery times.

Curious how this works for your orders?

Tell us what you ship and to whom. You'll get a no-obligation proposal.

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