Technical fulfilment
Your parts warehouse outsourced, your technicians helped faster
Thousands of small items, technicians waiting for a part and faulty returns piling up. Sendwit stores your spare parts and accessories in a fixed location, ships them to technicians, dealers and end customers, and follows up on returns and warranty parts. Urgent orders placed before 18:00 ship the same working day.
Every parta fixed location
Urgent ordersget priority
Returnsfollowed up
What is technical fulfilment?
Technical fulfilment, also called spare parts logistics, is the storage and shipping of spare parts, accessories and swap units. The customers are usually technicians, dealers and installers who are waiting for a part to finish a repair.
The difference from regular fulfilment: many different SKUs in small quantities, urgent orders that really are urgent, and a return flow of faulty parts and warranty cases. Read more in what is technical fulfilment?
How technical fulfilment works at Sendwit
Sendwit becomes your parts warehouse. Every item gets its own location, orders from technicians and dealers come in automatically, and urgent orders go first. Faulty returns and warranty parts are registered and reported to you.
Here's how it works, step by step.
Step 1
A fixed location for every part
We store your parts in bins, on shelves and on pallets, every item in its own location. That way we find even the smallest part straight away.
We charge storage per location, so you don't pay for a full pallet per item.
Step 2
Urgent orders to the technician
Orders placed before 18:00 ship the same working day, and urgent orders for technicians get priority. So a repair is more often done in a single visit.
Why that makes such a difference is explained in why your technicians are waiting for parts.
Step 3
Serial numbers and warranty
For items where it's needed, such as swap units and warranty parts, we track serial numbers. So you always know which unit went where.
We assemble service kits and sets, charged per hour or per piece.
Step 4
Returns and slow movers
Every return is registered and reported to you within 3 working days: back into stock, set aside or ready for repair.
We report slow movers every month, so you can decide what to keep, sell off or write off.
Less waiting for your technicians?
Get a price proposalIntegrations and shipping
Orders from technicians, dealers and end customers come in via your ERP, service platform or webshop. We set up the integration for you and test it together with you.
We ship via bpost, PostNL, DHL, DPD, GLS, FedEx and Colis Privé across Europe, and larger items on a pallet via a regular pallet carrier.
Integrations: ERP, Service platform, Shopify, WooCommerce, Lightspeed. Carriers: bpost, PostNL, DHL, DPD, GLS, FedEx, Colis Privé.
Storage per location, not per pallet
You pay for the space your parts actually take up, with a fixed price per order.
See how we chargeWhy technical brands choose Sendwit
In a busy warehouse, parts often get the least attention. With us, they're a speciality.
Read all our commitmentsFrom hundreds to thousands of SKUs
Every item in its own location, tracked precisely.
Urgent means urgent
Urgent orders for technicians get priority.
Units and parts
Your units can be stored with us too, as long as they fit on a standard pallet.
Monthly report
Stock, usage and slow movers per item, in your portal and your monthly report.
Your parts with us, you with your customers?
Send us a rough list of your items or your volumes. Senne will send you a proposal within 1 working day.